Terms and Conditions
1. Introduction: Welcome to Growspace's industry-specific eSIM connectivity and lifecycle management solution. By accessing and using our services, you agree to comply with the following terms and conditions. 2. Service Overview: Growspace provides a tailored eSIM Solution for the Vehicle Location Tracking industry, specifically designed to meet the requirements outlined by the AIS-140 regulations. Our solution encompasses SIM connectivity, lifecycle management, and device certifications from relevant authorities like Vahan and BSNL, ensuring seamless compliance and functionality. 3. User Obligations: As a user of Growspace's eSIM Solution, you are obligated to: - Provide accurate device and user details for KYC (Know Your Customer) purposes. - Ensure precise payment details for seamless transactions. 4. Service Limitations: Growspace shall not be held responsible for: - Device malfunctions or incompatibilities that are beyond our control. - Connectivity issues arising from network operators. - Failures of third-party payment gateways. 5. Data Privacy: Growspace respects your privacy and adheres to stringent data protection standards. Any information collected, including payment and user details, is exclusively used for the purpose of providing our eSIM Solution and will not be shared with unauthorized third parties. 6. Amendments: Growspace reserves the right to modify these terms and conditions without prior notice. Continued use of our services constitutes acceptance of any revisions. 7. Cancellation & Refunds: Cancellation and refund policies are subject to the terms outlined in our separate policy document. 8. Governing Law: These terms are governed by the Indian Government. Any disputes shall be subject to the exclusive jurisdiction of Indian courts. 9. Contact: For inquiries or concerns, please reach out to us at support@growspace.in
Privacy Policy
Personal Information Collection: We collect necessary payment details, user information and device and information to facilitate our eSIM Solution services and comply with KYC norms of the Telecom Industry. Data Usage: Your data is solely used for the purpose of delivering our services and will not be sold or shared with third parties without your consent. Data Protection: Growspace employs advanced security measures to safeguard your data against unauthorized access. Cancellation and Refund Policy: Cancellation: - Users can cancel their eSIM subscription or services up to 7 days after making the purchase order. Refund: - Refunds are applicable only for cancellations made within the stipulated time frame. - Please note that refund processing might take up to 14 business days.
Shipping and Exchange
Shipping: - Physical products will be shipped within 3-5 business days. (Larger quantity order will be delivered based on availability) Exchange: - Faulty devices can be exchanged within 30 days of purchase. Please contact our support team for assistance. For further inquiries about our policies, please contact our dedicated support team. Thank you for choosing Growspace for your eSIM connectivity and lifecycle management needs.